We want to make sure you love the Aviary experience! We can help get you started, keep you supported, and elevate your use with the client support services below. Reach out for a conversation about customizing a package for your collections today.
| Support Services | Included in any Aviary Subscription | Lite | Plus | Advanced |
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Custom CSS We can Do a quick skin or do a deep dive to integrate your website's look. |
NA | $400.00 | $1,600.00 | $2,400.00 |
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Data modeling Get your existing metadata cleaned up and ready for import into Aviary's templates. |
NA | 2 hours/$400 | 4 hours/$800 | 6 hours/$1200 |
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Onboarding support We'll ask you questions about how you want to use Aviary, set up the basics, then give a training handoff to your team. |
4 hours | 8 hours/$1,600 (plus included) | 12 hours/$2,400 (plus included) | 20 hours/$4,000 (plus included) |
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Continued support and training Bank some support time with our software developers to help whenever you need it. |
Chatbot and email support with 24 hour response for minor support issues and bug reports. | 8 hours/$1,600 (plus included) | 16 hours/$3,200 (plus included) | 32 hours/$6,400 (plus included) |
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External system integrations Reap the benefits of Aviary's flexibility to work with the systems you already have. |
NA | $8,000.00 | $12,000.00 | $16,000.00 |
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Data Migration Tell us about the quantity and complexity of your data and we'll come up with a plan for migration. |
NA | $8,000.00 | $12,000.00 | $16,000.00 |
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Permissions setup and management If you have more complicated needs for permissions we can work with you to set them up for seamless interactions. |
NA | 2 hours/$400 | 4 hours/$800 | 8 hours/$1,600 |
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Bulk Import package support We can show you how to get your import together or step in and handle it all. |
2 hours | 2 hours/$400 (plus included) | 8 hours/$1,600 (plus included) | 16 hours/$3,200 (plus included) |
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SSO Configuration We'll support SSO setup so your team has a secure and easy experience. |
NA | $800.00 | $1,600.00 | $3,200.00 |
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Vimeo/YouTube/Facebook migration packages If you have your AV scattered around, we can work with you to bring it all into one spot. |
NA | $4,000.00 | $8,000.00 | $12,000.00 |